Shipping policy

Please Note The Following Shipment Policies:

• We take pride in our customer service at Encredible Flowers and this includes not only the quality of our products, but also the speed of our service and shipping. Keeping this in mind, we require that any cancellation or change be made no later than 12.00 noon EST on the day before your scheduled delivery.
• We cannot deliver to P.O. boxes or APO/ FPO addresses at this time.
• You are responsible for entering correct and complete recipient address information. Entry of incorrect, incomplete, or otherwise invalid addresses may result in delivery delay or failure, for which we cannot be responsible.
• Due to the perishable nature of our products, we recommend that you ship your order to a location and for a delivery date when someone will be able to receive the order and refrigerate (or enjoy!) upon delivery.
• We cannot guarantee a delivery time during busy times of the year, such as Valentine’s Day, Mother’s Day and etc.
• For Residential deliveries, please be aware that in the event that someone is not available to receive their order and we have to make an attempt to deliver it, we will have to charge an additional delivery fee.
• For Non-Residential (Business-Hospital-School, etc.) deliveries, packages typically arrive no later than the end of the business day. During busy holiday delivery times, packages to a non-residential address may be delivered as late as 7:00 PM. Please be aware that your package will likely be delivered in accordance with standard delivery policies of the business, hospital, school, etc., and may not be delivered directly to your recipient in such cases. 
• Please keep in mind that we require signatures for all deliveries In these instances, a signature will be required for delivery. This may delay the delivery of your order, or compromise the freshness of our products.
• We cannot be responsible for any delivery problems or delays resulting from of any of the shipping policies outlined above.